Terms and Conditions

To view our privacy policy, please click here.

We draw to your attention the terms and conditions which apply when using the recyclabox service. Please read these terms and conditions carefully before depositing items into the recyclabox. It is important to understand that by using the recyclabox you agree to be bound to these terms and conditions.


How These Terms And Conditions Apply


In these Terms and Conditions (“Terms”), the following will help you understand meanings used:



means any audio visual content stored on a compact disc. This includes both standard DVD’s and blue-ray’s e.g Iron Man



means the video or computer game. Any game which uses computer programs e.g. Halo Xbox game or GTA PS3 game.



means any audio content stored on a compact disc.



means the mobile phone or tablet device e.g. Samsung S4 that you wish to sell us in accordance with these Terms.  It also includes [but is not limited to] other electronic items such as GoPro cameras, laptops, games consoles and TV media players.  Device does not include a SIM or memory card and they should not be deposited;


“Disc items”

means CDs, DVDs, Blu-rays and games.



means the service recyclabox provides.  recyclabox is a buyback service, which purchases goods from customers that no longer require them.



means all the goods that we accept and issue payment for. This is selected DVDs, games and devices.  Item encompasses any product, which we would accept. Items which we accept can be found using the search bar on the website or at the recyclabox machine.



means RecyclaCHANGE Ltd trading as recyclabox;



means you, the person using the recyclabox interface and depositing items in to the box which may be bought by us.


These Terms apply whenever you deposit a dvd, game or device in to the recyclabox.  References to the “box” or “the recyclabox” or ‘the recyclabox machine’ mean the physical recyclabox machine only; references to the “recyclabox Website” refer to the URL www.recyclabox.co.uk and other websites derived from this website.  We may vary the Terms from time to time and you should check them regularly for changes. When you use The recyclabox or recyclabox website, we may gather information about you. We explain how we use that information within these terms and conditions which is also available from the link on the website.


These Terms incorporate the Privacy Policy and the Terms of Website Use, which together forms the agreement between us.


  1. About Us

The dvd, game and device buyback service is provided by RecyclaCHANGE Ltd, trading as recyclabox a company registered in England: company number 7594255; registered office: Womanby House, Womanby Street, Jones Court, Cardiff, CF10 1BR; VAT number: 110 7866 27. We use the trade names “recyclabox” and “recyclabox.co.uk”.


  1. Who can deposit DVDs, games or devices into the recyclabox

The service is aimed at people interested in selling or recycling a dvd, game or device.  We position our recyclabox machines across the UK, with the intention of purchasing dvds, games or devices from customers. The information on all platforms will be in English.  The recyclabox and the recyclabox website and the Terms are designed to comply with English law.  You may be viewing the website in a country in which we do not operate and trade and we cannot be responsible for non-compliance with any local advertising or other laws in relation to this website or its contents.

If you are under 18, only deposit an item accordance with these Terms with the permission of your parent or legal guardian. All users must use their own identity at all times and ensure that all information provided is accurate and up to date. You must not under any circumstances, deposit an item you do not own, even if owned by a family or household member. By depositing an item, you confirm that you own it. We may refuse to trade items with any person.


  1. How The Contract Is Formed And The Buyback Process

During the online process, you will be asked to agree to these Terms.  You must read them carefully as they form the agreement between us and you and you will be bound by them.  If and when you agree to them, we will then send an email confirmation once you have completed the transaction. The agreement between us is formed when you accept the terms and conditions.  Any terms or conditions referred to in a sales order by you, anywhere or at any time, have no effect. Any variation to these Terms must be confirmed in writing by us.  If you do not agree to our Terms, we are unable to progress your trade.

You may include any number of items in a transaction, subject to restriction in these Terms and as we may stipulate from time to time.  Each sales order is a separate contract. A full explanation about how to place an order is in the Support section of our website and the ‘help’ section of the recyclabox.

We work to reduce the number or items sent to landfill. As DVDs, games, devices and batteries contain dangerous metals, including lead, cadmium, lithium and mercury, recycling helps protect the environment. However, whether items can be reused is determined by us.


  1. Conditions Relating to The Sale Of Your DVD, game or device To Us

We may refuse to process a sale if we think it is reasonable to do so. This may include (but is not limited to) where: we identify a valuation error on the website; or you fail to meet any criteria for eligibility which we impose from time to time; or you fail to submit all necessary and relevant details for us to complete the sales process; or fail to deposit your item; or where your mobile item is damaged or does not comply with the Terms; or it is an imitation, copy or otherwise a non-genuine make or model.

To receive the full indicative value for your DVD or CD it must not contain scratches on the disk and must be fully operational on its intended DVD player. E.g DVD or blu-ray player.  It must also have undamaged artwork and include any brochures or literature present at purchase.

To receive the full indicative value for your game, it must contain the original game manual and case, must not contain scratches on the disk and must be fully operational on its intended console or computer.

To receive the full indicative value for your device, it must power-up (turn on) and be in full working condition (meaning that all features must be in good working order) and must not have significant damage (although may have some mild cosmetic damage i.e. general minor wear and tear).  By way of example only, damage classed as significant includes broken or cracked LCD screens; camera function not working or camera damage; buttons missing from the mobile mobile phone/device or other keypad damage; deep scratches or dents; snapped hinges; charger port not working; microphone damage; earpiece damage; or software which is faulty or defective.  Mobile phones/devices must have batteries enclosed within the mobile phone/device casing; not be barred; PIN locked or water damaged; appear in our online guide; be of UK specification; and not be lost or stolen.

We cannot accept any devices which have had their housing replaced or removed.

The list is not exhaustive.  When we inspect or test any item, we will not pay, as much as the original, indicative value if we find that your item does not comply with all these conditions.

Items not listed on our website or the recyclabox will be automatically recycled where possible, subject to these Terms.  Such items cannot be returned under any circumstances. Please ensure you are happy to deposit such items to us for recycling only.  You will not receive any payment for such items.  We do not accept the return of item accessories including additional dvd or game material or device boxes, battery chargers and accessories they do not increase item value and will not be returned if requested.

Do not include more than one device in one cassette slot. A cassette slot describes the slot presented at the recyclabox for devices only, and only for one device at any time.  If you have registered as depositing more than one device you will be prompted to put each device in a different cassette slot.


  1. Wrong items and verification

Each item is tested for compliance with our Terms during the verification process.  If it is a device we also check that it is not red flagged (see Section 9 below) according to Mobi10 details.

Verification is carried out prior to and are the conditions for, payment. We may stipulate additional tests as we reasonably determine. As items can look similar, customers sometimes incorrectly identify them.  If we find that the item you send is not as referred to in your sales order, we will email a value for the actual item, confirming the item.  You can choose to continue the sale for the revised value or decline it.  If so, we will return the item, the sale will not progress and our agreement will terminate.  To accept or decline a revised value, log on to your account where you will be given the revised value and be asked to either proceed or decline the revised value.  If you do not respond within 3 (three) days, starting on the day on which we email the revised value, we will automatically process your sale after that time, using the new price.  If you have queries about how models are identified, contact customer services (details below).


  1. Damaged items

Where possible, we offer value for a damaged item but shall not be obliged to do so nor purchase any damaged item.  We do not accept damaged CDs, DVDs, Blu Rays or games.  If damaged disc items are deposited in the recyclabox, you will not receive payment for these items and they cannot be returned.

Damaged items will be traded using the same process as for all other items.  If we determine your item is damaged, we may, at our discretion, pay for the item but the value will be as indicated on the recyclabox.  Accordingly, if an item which we receive is damaged, then we will value the item to take account of the damage and send a revised value by email. In some cases, values will be zero if items are beyond economical repair or have multiple faults (e.g. cracked LCD screen or missing housing).  A revised value will only be given once the item has been verified.

You can decide whether to continue with the revised value sale or whether to decline it in which case, we will email you requesting your email address and will post it back within 14 days, the sale will not continue and our agreement will terminate.  To accept or decline a revised value, email the recyclabox customer services.  If you do not respond within 10 (ten) days, starting on the day on which we email the revised value, we will automatically process your item sale after that time using the new price.

Items in pieces or parts or items, which have no value, will not be returned and we may recycle them.

8.  SIM Cards And Data Removal – Important:

The sale of your device will not under any circumstance, include the sale of a SIM card or other proprietary information. It is a condition of you depositing and any sale of a device that before sending it, you remove and retain SIM cards AND memory cards (or other media) AND all other personal details and data including without limit, all names, mobile phone/device numbers, SMS messages, photos, games, songs, video and all other data from your mobile phone/device. This means that you must remove your SIM card, memory cards and media and all personal data before sending your device. This is a fundamental provision in our agreement. If you do not comply with these obligations, you will be in breach.

We will not accept liability for any loss, damage or costs which you incur if the SIM card, memory card or other media are sent with the handset or if personal data remains on the device including without limitation, any charges which you incur as a result of use of your device by any person, whether incurred before or after our receipt of the handset. We will not be in any way responsible for the security, confidentiality, protection, use or disclosure of any personal data, which you fail to remove, or any losses or costs, which arise as a result. If you send a SIM card, memory card or personal details in error or in breach of this section, we will not under any circumstances be able to return them to you and shall have no responsibility in respect of them. If you send personal data to us in error, (other than information we hold about you as a customer) we shall not be deemed to be holding, processing or otherwise using the data on your behalf in any way.  Without any liability on our part, we advise you to ensure that you understand and comply with any obligations, which you may have in accordance with your agreement with your telecoms service provider including any obligations which you must comply with in disposing of your device. If you do send your SIM card to us in breach of this section, it is your responsibility to inform your provider of your error and you will remain liable for any charges to your account both before and after sending your device to us.  This is subject to any terms of agreement you may have with your telecoms provider.


  1. Data we collect

recyclabox collects the details provided by you during registration together with information we learn about you from your use of our service and your visits to our website, also we collect information about the transactions you undertake.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and recyclabox use which enables us to improve the service we provide.

If you have given us permission, we will send you marketing emails. If you wish to stop these emails, please unsubscribe using the unsubscribe link contained in every email we send.

In addition to this, we take a photograph of the customer during each transaction at the recyclabox.  This is solely for security purposes and will only be used if your transaction is related to a potential crime.  For instance, if the item inputted by you is stolen or if you try to steal items from the recyclabox.

recyclabox will hold images of customers for 28 days. If recyclabox deems that there has been no issue in relation to your transaction after 28 days then it will remove the image from their system.

On pages where you enter, view or amend your banking details, we operate encryptions, which offer similar protection to the security measures undertaken on internet banking websites.

Once your data is submitted to our system it is securely stored.

recyclabox will only use your data for internal use to aid with market research and for our own records. recyclabox will never sell or give your information to 3rd parties.

“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. recyclabox.co.uk uses cookies for a number of purposes, for instance to enable us to monitor traffic to the site.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a recyclabox.co.uk advertisement on another site that links to recyclabox.co.uk will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services.


  1. Lost, Stolen Barred/Blocked “RED FLAGGED” Items

We will check the status of all devices received against the National Mobi10 database (using the unique IMEI number). If your device is found to have a red flag by Mobi10, it must be quarantined for 28 days whilst its status is reviewed. The device will have a red flag if it has been registered as lost, stolen or barred/blocked on the Mobi10 database.

If you are advised that your device has a red flag against it you will need to contact Mobi10 in order to review the status of your device. You will be advised of the procedure required by email from us.

The purpose of the quarantine period is to allow the rightful owner the opportunity to have the red flag removed in order that the device can be processed appropriately.

If, during the quarantine period the red flag is removed, your device will be processed and paid for as normal and will not be returned. However, if after the quarantine period has expired and the red flag has not been removed then we are required by law to dispose of it or give it to the authorities and you will not receive any payment.  In this instance, the personal data that we have collected during the transaction will be passed to the legal authorities; this includes the image that is taken of the user during the transaction.

UK legislation states that we cannot under any circumstances return the device during this 28 day period unless the red flag has been removed.

If we become aware of any issues you will be required to co-operate with the authorities and we reserve the right to withhold or cancel the payment.


  1. Value and Payment

Items quotes at the recyclabox are indicative only and we are not obliged to pay the initially quoted value if when we receive your item, we determine that it has a lower value if it fails to meet these Terms.

Under no circumstances will payment be dispatched before we receive your item.  Payment is in accordance with the method of bank transfer either from data from your bankcard or account information inputted by you.  You are not able to change the payment destination once the transaction at the recyclabox has been completed.

Payment can also be made via PayPal.  You are not able to change the payment destination once the transaction at the recyclabox has been completed.

Payment processing depends on third parties, which we do not control.  We will not be liable for delay in your receipt of payment as a result of third party action or inaction or once we have issued payment.  We aim to issue payment within 48 hours on which your item is verified and confirmed to meet our Terms where valuations do not change; or within 5 working days of the expiry of the 5 (five day) period referred to above where a item value does change.  Timescales are indicative only and we do not guarantee to meet them.  We are advised by the banks and PayPal that customers should allow 3-5 working days to receive payment.

The criteria used to value items are based on numerous factors including changes in market value. We may change the way in which we value items at any time and without notice.  Items values may change from day to day which means that if you check the value of your item on any given day but do not place a sales order, you may be given a different value for the same item at a later time.  This does not affect any other provisions in these Terms.  Any special offers on items values are subject to particular terms which we may impose and may be varied or withdrawn at any time and without notice.  Values are shown and payments are made in pounds sterling.

Each item is processed separately even if included in a multiple item sales order.  We may send payment for each item separately.  Nothing shall oblige us to complete any transaction with you, make a payment or fulfill our obligation to you in accordance with these Terms if we become insolvent, enter into an arrangement with administrators or if anything similar occurs, in which case our agreement with you will end immediately.

Payments are also subject to validation and security checks which we or third parties may stipulate from time to time.  Payments are non-transferable and will be made to the payee named as instructed in the sales order process.  If you would like someone else to receive payment, you must ensure you have all the correct details and authorization.  All valuations include VAT (or other applicable tax) at the prevailing rate.  Payments are made using the details which you provide. You must ensure that you provide all correct, accurate details, including without limit, payment and account details.  We will not be liable if you fail to receive a payment or suffer a loss (including if a payment is sent to an incorrect account) as a result of your failure to input all payment and other details correctly, completely and accurately.


  1. Contract Cancellations – Cooling Off Rights

In some cases, the law gives a right to cancel an agreement, at any time within 7 working days, beginning on the day after an agreement is formed or until services begin, whichever is sooner. This is a “cooling off period”. Once your sales order is placed at the recyclabox and we have sent your confirmation, you have seven working days following that date to cancel except that if we begin our services before that time, you agree that your cooling off right will end at that time. We begin to undertake activity and perform services to fulfill our agreement when we receive your item. Therefore, we will not return your item and you will not be able to cancel the agreement once we receive your item except as provided in these Terms. By sending your item, you agree that we may begin work immediately in order to deal with your item sale, which this may affect cancellation rights and that once you deposit and item into the box, your cooling off rights will no longer apply and we will not be able to return your item. We will however return your item if, when we receive it, we find that it has a lesser value than originally stated such that we revise the value and you confirm that you do not wish to sell your item. These rights are explained in the sections above. Other circumstances for cancellation are in accordance with these Terms.

To exercise your cooling off rights, please tell us in writing (including email but not telephone) that you want to do so within the 7 day period as above. Our customer service details are set out at the end of these Terms. If you inform us that you no longer wish to continue with sale once your item has been deposited, we will remove your sales order from our system so that we know to return your deposited and so that you are removed from our system. In those circumstances, you will not be entitled to any payment from us whatsoever.


  1. Depositing items.

We will not be liable if the item is subject to loss or damage before receipt at our warehouse. You deposit your item at your own risk. The box storage system does not guarantee that the item will be received in the same condition as deposited.

If we return your item, we use Royal Mail first class delivery at our cost.  If Royal Mail cannot deliver the item, we will ask them to return it to our Head Office and we will contact you by email to check your address. Once we receive confirmation that the address is correct we will resend the item. If an item is returned to us for a second time or if we have emailed you and we do not receive a response within 14 days, we will treat the item as our property, retain it and process the sale and will send you payment at the lower, revised item value.


  1. Our Liability And Risk

Nothing in these Terms or elsewhere excludes or limits our liability for death or personal injury caused by our negligence or any liability for fraudulent misrepresentation, fraud or liability which we are responsible for in relation to consumer protection rights or for any other matters which it would be illegal to exclude. Your statutory rights are not affected.

To the extent that we are liable to you in respect of breach of contract, for negligence or for any other legal liability in relation to our agreement with you or otherwise, our total liability to you will be limited to three times the value of the item which is the subject of the liability, (as determined by us in accordance with our usual valuation procedures) and any losses which are foreseeable as a direct consequence of us breaking our agreement with you.

Except unless we explicitly state elsewhere, we shall not be responsible for any indirect or special losses which happen as a side effect or consequence of any main loss or damage or for anything which we or you could not reasonably anticipate. This includes but is not limited to the following, however they arise: direct loss of profit and indirect loss of profit; loss of income or revenue; loss of savings; loss of data; loss of use of money; losses which you incur as a result of a failure by you to comply with your obligations under these Terms, including without limitation, third party charges which are raised for your account as a result of a failure to adhere to your obligations regarding removal of SIM cards and other data. Ownership of the item will pass to us when we issue payment to you but nothing will stop us from dealing with the item in the course of business.  Items will remain at your risk until we have issued payment for the item.

We cannot be responsible for any errors you make in entering any details during the online process.


  1. iOS7 & 8 ‘Activation Locked’, iCloud locked, Pin locked, Swipe locked, Google locked,  etc. devices

If we receive a device with the ‘Activation Lock’ or any other lock still activated and you do not respond within 5 (five) days, starting on the day on which we email you the ‘Activation Lock’ notification, we will revise the price to 10% of the full price.

You can choose to accept the revised value or decline it. If you decline, we will return the device, the sale will not progress and our agreement will terminate. To accept or decline a revised value, reply to the sent email.


  1. General

We will not be in any way responsible to you for a failure to purchase your device or for failure to comply with our obligations under these Terms or for any costs or liabilities which you incur as a result of any circumstances beyond our reasonable control including but not limited to act of God, flood, fire, trade dispute, lack of third party materials or services or terrorism.

The agreement between us is binding. You may not transfer or assign your rights or obligations to another person without our express agreement. We may transfer or assign our rights and obligations under the agreement or appoint third parties to assist us to perform our obligations provided that this will not reduce our obligations to you. If any of these Terms is found to be void by a competent authority, all others will continue to apply. From time to time, new industry standards, guidelines and rules may be released. We reserve the right, at any time and without notice, to change our business processes, procedures and the Terms to adhere to such standards, guidelines and rules.

If either we or you do not at any time act on any rights which we have under these Terms, then it will not affect the rights of either of us to enforce any rights at a later stage. In addition, if either of us chooses not to rely on a right which we have, it will not affect any of the other rights which either of us has. These Terms and the agreement between us are subject to English law and we each agree that any dispute arising under or connected to it will be decided by the English courts.

No changes to the Terms will bind either of us unless we agree in writing but item value changes constitute a change to the agreement and will be deemed to be in writing. We may amend the Terms at any time, without notice. Any change takes effect immediately after posting on the website or the box interface and will be deemed to be accepted by any person using the website or box. Where you have already placed a sales order, which we have accepted, the agreement between us is subject to those Terms in place at the time we confirmed your sales order. The agreement between us will end once each item transaction (or dealing as the case may be) is complete although those sections regarding counterfeit games or CHANGEs, SIM card removal, stolen devices and all exclusions of our liability as well as any other provisions capable of having effect after the agreement ends, will continue to apply thereafter.

These Terms, Privacy Policy and Terms and Conditions of Website Use and recyclabox use form the entire agreement and understanding between us in respect of their subject matter and will supersede and replace any prior agreements, understandings or arrangements, written or verbal. We each acknowledge that in entering into the agreement neither relies on any representation or promise given by the other or implied from anything said or written other than as specifically set out in these Terms, Terms and Conditions of Website use and recyclabox use. We will keep details about your item sale, on our records. Nothing in the Terms seeks to exclude or limit any rights available under applicable law, which cannot be excluded or limited. This means that the Terms do not change any rights which the law grants to you and which the law does not allow us to change or limit.

Any notice you send to us will be deemed delivered as follows, depending on how you send it: on the day on which it is left if you deliver by hand; or on the day on which it is received by us if posted; or on the day on which it is sent correctly if by email. Please note we have a complaints procedure.


Our contact details for all purposes are:


Customer Services; recyclabox Ltd; 331a Old Street, London, EC1V 9LE. Email: info@recyclabox.co.uk.


A person who is not party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any Term which means that only we and you have rights under them. This does not affect any right or remedy of any person which exists or is available otherwise than under that Act.

Applicable laws require that some information and communications be in writing. When using this website or the Recyclabox, you accept that communications will be mainly electronic. We will contact you by email or by providing you with information by posting notices on our website. For contract purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide electronically, comply with any requirement that communications be in writing. This does not affect your statutory rights. Please check emails on a regular basis for updates on the sale of your item. We do not accept responsibility for any emails which are not received successfully, where the email address is incorrectly spelt or that are redirected or deleted by spam filters.